If the UPS is under warranty, repairs are free. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address. Be prepared to troubleshoot the problem over the telephone with a technician.
Apc ups serial number lookup warranty serial#
Record the model number of the UPS, the serial number, and the date purchased. If the problem persists, consult the APC Worldwide Web site (or call customer service. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists. Failure to replace the battery will result inĬonnect the Back-UPS to another wall outlet or have a qualifiedĬonsult the Troubleshooting section to eliminate common problems.ĭetermine if the circuit breaker is tripped. The battery should be replaced within two weeks (see "Order Move one or more equipment power plugs to the Surge Only outlets. It shows how toĪccess the battery and connect the wires. "Installation" on the front page of this document. Last 3-6 years, shorter if subjected to frequent power outages or ele-Ĭheck the battery connections. Replace battery (see Order Replacement Battery). Run-time is reduced until the battery is fully charged. Needed to fully charge the battery from total discharge. Typically, eight hours of charging time are The battery charges whenever the Back-UPS isĬonnected to a wall outlet. Heaters, fans, lamps, and vacuum cleaners, for example) should not beĬharge the battery. Note: Devices that have motors or dimmer switches (laser printers,
Printers and plug them into Surge Only outlets. Unplug non-essential Battery Backup connected equipment, such as Ing the circuit breaker button fully inwardīack-UPS does not provide expected backup time On the rear panel of the Back-UPS) by push.
Move computer, monitor, or external drive power cord plug to theīack-UPS operates on battery although normal utility voltage existsĭisconnect non-essential equipment from theīack-UPS. “Installation” on the front page of this document. Back-UPS does not power computer/monitor/external drive during an outageĬheck the battery connections.
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